Customer Service Questions |
1Fast400 Forums > Ordering Issues |
| Posted by: Seth M Jul 10 2005, 06:39 PM |
| We now have a customer service representative that will be checking this section of the forum daily to better answer your questions and concerns regarding orders, however the most efficient way to immediately resolve your ordering issue is to contact customer service at Bulk Nutrition directly at 800-975-8125. Thanks... |
| Posted by: LaGueRiTaBoNiTa Jul 13 2005, 11:02 AM |
| Y para los que no hablan Ingles,tambien tenemos alguien que habla Español.Pon todas sus preguntas o preocupaciones aqui y tratare de contestarles.No se olvidan de poñer el numero de su orden.Gracias |
| Posted by: GuardDog Jul 14 2005, 10:31 PM |
| Good to have you here TLópez |
| Posted by: LaGueRiTaBoNiTa Jul 15 2005, 01:46 PM |
| Thanks GuardDog I'm Tonya by the way. |
| Posted by: PapaPump Jul 22 2005, 04:08 PM |
| Hey this is just a rant. How come EVERYTIME I used to order a 10 lb bag of ON whey and some other stuff id get a BN shaker. Now I never get one. Sup wit dat? I love my BN shaker. PLus they get shitty after a while and free ones are the best kind. |
| Posted by: LaGueRiTaBoNiTa Jul 22 2005, 04:54 PM |
| This section is not actually for posting questions,it is only meant as a informations source before posting questions. We cannot always send out shaker bottles with every order that you place.Normally we try to ship the bottles when an order is small enough to send in a priority size box.The best thing to do is,the next time that you place an order,put a request in the comments section that you would like a free shaker bottle.We try to fill all requests. |
| Posted by: PapaPump Jul 22 2005, 05:09 PM | ||
Sorry bout that..  |
| Posted by: [guapo]squire Jul 8 2007, 08:16 AM |
| hello,<br> Do you accept orders from the philippines? tnx |
| Posted by: dyames Jul 29 2007, 09:09 AM |
| I want to order your supplements here in the Philippines but the shipping cost is way much too expensive for our order, they say that there are coupons so that the shipping costs will be waived or discounted. Where can I find these coupons? |
| Posted by: shahz Aug 13 2007, 07:18 AM |
| Hey How can I contact you guys about my order through an email. Im in Australia. Cheers. |
| Posted by: stan118451 Sep 20 2007, 10:31 PM |
| Aloha from hawaii. anyway to get reduced shipping(usps ground)? thanks. sian. |
| Posted by: wernen Dec 8 2007, 01:11 PM |
| how reliable is bulknutrition when ordering supplements, do you guys allways recieve your orders or not |
| Posted by: accent115 Dec 8 2007, 01:19 PM | ||
i've always got my orders within 2-3 days of ordering |
| Posted by: wernen Dec 9 2007, 03:04 AM |
| what about internetional customers. thanx |
| Posted by: estrella.fox Dec 30 2007, 10:30 AM |
| I Finally received my products from customs after over one month waiting. I strongly recommend anyone making international orders, from Canada especially, to avoid ordering fat burners as a large portion of the ingredients listed are legal but require licenses to import which is the reason mine was delayed. Hoodia and L-Carnitine being two examples. |
| Posted by: stromba Mar 29 2008, 07:23 PM |
| On questions answer very rarely and BN already forgot that he promised : " Huge selection of quality, name brand products at unbeatable prices. Fast Shipping. Reliable customer service. " |
| Posted by: Sandman6983 Jun 21 2008, 07:51 PM |
| Do you ship to FPO/AP's in Iraq? I'm in the military and will be deploying to Iraq sometime next year. |
| Posted by: Jason97 Jan 10 2009, 11:42 PM |
| I can't post anywhere else so I'm posting here. I don't have a credit card but have a bank card. The stupid Google Checkout won't even let me SIGN UP without a credit card. I can't get a credit card. They say they take debit cards but that's a fraud. In their help section it has to have a CREDIT CARD logo. What the hell is that for? How about adding Paypal as a payment option? I have a paypal account. Paypal was nice enough to let me sign up and use a bank card (debit card). Thanks. |
| Posted by: Rita18 Jan 17 2009, 01:29 AM |
| Hello from Lithuania. My registered letter, which included the money check was successfully delivered on the 4th of December, 2008 and the money check was cashed on Dec 15, 2008, but my order's status is still ''check''. Jessica DeAndrea from BN sincerely apologizes for the inconvenience, but nothing happened. Has anybody from Lithuania had any good experience? What should I do now? |
| Posted by: Anton8 Apr 22 2009, 12:52 PM |
| Why I don't get any response to my emails? |
| Posted by: trippa Apr 28 2009, 04:41 PM |
| Order has now shipped .... |
| Posted by: trippa Apr 28 2009, 06:46 PM |
| Thankfully I have finally recieved an email from Jeff regarding my order ... will post back here when my order is recieved ... feel much better now ... |
| Posted by: qwewqe May 5 2009, 09:59 AM |
| Its about the Order #642177, i never got the package in my hands and it returned to you... how i can get it back... i dont want to lose my money... please a little help... |
| Posted by: joaolkf May 7 2009, 10:27 AM |
| I have order some items (Order #624814) on March 17 and it is marked shipped since March 18. It has been more than a month and i dont received the items or any notice of it. My Credit Card has already been charged. How can i be sure that i will realy recive it? I have already sent 3 or 4 e-mails about this two weeks ago and get no response. What hell is happening? I have a friend in the same situation. |
| Posted by: HERVEG May 23 2009, 01:52 AM |
| - First i have to post this message using a PROXY as apparently my IP address is banned for spamming/whatever YET i my IP address was never banned when i passed my order and paid for it !!! WHEN ARE YOU GOING TO ANSWER MY EMAILS AND RESHIP MY 2 PRODUCTS !??? |
| Posted by: trippa May 24 2009, 06:23 AM |
still haven't received my items, which were ordered on the 4th of april ... supposedly shipped over 3 weeks ago ... never usually takes this long or have any problems getting them here ... seems slightly weird ... .. I am hoping they get to me within the next week ...or will be asking some serious questions as to whats going on ... seems I am not a isolated case either ...  |
| Posted by: davidleelee May 26 2009, 05:20 PM |
| I ordered epi.. anyone know how long it will take for them to get it in and send it to me? |
| Posted by: Amie115 May 30 2009, 03:21 PM |
| I am also awaiting my order. my order was placed in late April and all i've gotten was a confirmation email |
| Posted by: Amie115 Jun 1 2009, 09:03 PM |
| How Dare you!! That stuff doesn't work for me silly goose Not sure about it though... maybe i'll give it a try |
| Posted by: bob129 Jun 2 2009, 11:03 AM |
| I have a ordering issue.. that sounds legit... Since i've been banned, am i also to stop buying from this Site or should i move my business else where??? If "Sanesloot" stays banned, than i and my brothers won't buy from this place anymore.. Seems fair.. Ya'll want my money, but ya'll also want me to stay clear of the forums??? can't have your cake and eat it too |
| Posted by: T-virus Jun 2 2009, 01:27 PM | ||
thats your decision to make. |
| Posted by: Ross11 Jun 2 2009, 04:29 PM |
| Just wanted to say that my order arrived yesterday. Still no reply to my service email but I don't really care about that now. Thanks! |
| Posted by: clayton134920 Jun 22 2009, 01:34 AM |
| Hi, i just wanted to say i'm from australia too and my order is on day 48 and still hasn't arrived. BN have been pretty good so far tho', responding to emails etc. Usually I receive my shipments in 11 days. BN says a lot of Aussies are in the same boat; but why?? |
| Posted by: ShakesAllDay Jun 22 2009, 08:30 AM | ||
Would you mind describing your order? I know a lot of things aren't allowed thru customs in Australia. |
| Posted by: James516 Jun 25 2009, 05:21 PM |
| I got a response today via e-mail stating they are looking into what has happened with my order. It has taken a while but a least I have a response now and hpefully it will all get sorted out. |
| Posted by: James516 Jul 9 2009, 10:46 PM | ||||
It ha taken a fair bit of time to get this on the path to being resolved. I got an e-mail today stating that void was missed for soem reason and that a refund will be completed. I am happy a resolution should be achieved shortly. I still think six weeks is a long period of time to have a problem resolved. The problem was the lack of response from the customer support area. This current procedure that is being used is not working and response times are poor. Having said that when you do get a response it is helpful and the service person is well mannered. |
| Posted by: Muhammad Ali122642 Aug 7 2009, 11:47 PM |
| order 686467 left 20th july ..not received it yet...normally it takes about 10 or 12 days to get here...there was delay last time with ups too but that was because of the situation in my country as you pointed out |
| Posted by: blnstm Aug 19 2009, 07:26 AM |
| There seems to be a few people ordering to Australia and having issues, I've just made my fourth order with no problems, most orders take 3 weeks to arrive with the cheapest shipping option. For ordering to Australia: Make sure you don't order more then 3 months worth of anything else customs may block and check the tga website and possibly email them for what you can get through. So far I've got the following through customs: 5htp, melatonin, Bacopa Monnieri, R-ALA, Acetyl-L-Carnitine, Phenibut, L-Tyrosine, L-Theanine, Oxiracetam, Aniracetam, Piracetam, Lecithin, Vinpocetine and whey have fun ordering. |
| Posted by: fidoslim Sep 6 2009, 05:50 PM |
| never have had probles with BN but have you tried calling them so you could talk to someone directly. |
| Posted by: rasmusbjork Sep 9 2009, 07:15 PM |
| Yeah I have, several times but never got to talk to someone.... |
| Posted by: adict0 Sep 14 2009, 03:39 PM |
| nececito que me digan que pasa con mi orden, hice mi pedido desde el 23 de agosto y hasta la fecha no se donde esta mi paquete, mi numero de orden es 702642 soy rogelio soto de mexico, gracias! |
| Posted by: Mike482 Sep 29 2009, 01:09 AM |
| Hi, i have sent about seven e-mails over the last week regarding the status of my order and am yet to recieve a response! I recently placed an order and paid the extra $3 for the rush ordering but so far haven't recieved a confirmation e-mail telling me that my order had even left your warehouse. An update about the status of my order would be appreciated. Mike Tauschek my Order numer is: Order Number: 718213 |
| Posted by: shadow in the dark Oct 3 2009, 01:23 AM |
| Hello, Last week I ordered a package and I recieved it today but there was one item missing: M-Drol by Competitive edge labs. Also, the protein I recieved was the wrong flavor which I am fine with. How do I get you to send out my missing item? And please I would appreciate it if you would do faster shipping for your mistake. Order # 718996. |
| Posted by: Michael11278 Oct 7 2009, 06:53 PM |
| Hi. This might be a bit premature, but I placed an order on October 1st (order# 721939), and chose 3 day shipping hoping to receive it early this week. I just checked the status of the order, and as of October 5th it's still showing as "processing." Does this mean it hasn't even shipped yet? |
| Posted by: Haz92 Oct 22 2009, 08:05 PM |
| hey i placed and order on the 12th of october. I didnt write down the order number because it said you guys woud send me a conformation email. i am yet to recieve any replys to my emails or conformation email. the money has been taken off my credit card so i would like to know whats going on. it would be greatly appreciated if you could contact me and let me know what is going on. thankyou |
| Posted by: Rene21 Nov 1 2009, 05:47 AM |
| Hi, i have a couple-mails over the last weeks regarding the status of my order and am yet to recieve a response! i didn't recieve anything yet An update about the status of my order would be appreciated. Order Number: 725179 Thank you Best Regards Rene |
| Posted by: oluleci Nov 4 2009, 03:15 AM |
| I have an order with #729532. waiting since october 20. It's 15 days now but neither they response my emails nor there is any sound about my order. where is my order, what the hell is going on? |
| Posted by: Karlo Nov 12 2009, 04:21 PM |
| I'm trying to find out if I can pay via PayPal or Western Union, and I have tried sending emails to every single address I can find on the site and I still haven't received a response in a few weeks time. Does anyone answer those email? Who can I contact for more info? Thanks... |
| Posted by: David168 Nov 13 2009, 06:32 PM |
| Hey this may not be the right place for this but I sent you folks an email about my order coming up 1/2 short but not having been on backorder/ sent from multiple locations ect. I haven't heard a reply and it has been several days. Thanks for any help you may be able to assist me with. Order # 737697 David Nagle |
| Posted by: SeanFromSoCal Dec 8 2009, 01:12 AM |
| I was inquiring about ETAs on an order in my cart that I wanted to place. Sent you guys e-mails on 11/28 and 12/2 and have yet to receive word back. Please e-mail me back asap so I can go thru with my order. Thanks. |
| Posted by: willy23 Dec 20 2009, 07:50 PM |
| What happened to Phenibut |
| Posted by: Rameen Dec 21 2009, 08:16 PM |
| I've been waiting for my order for over 2 months. (#BN00727590) Ordered on Oct. 15. I have sent many emails to every address I could find on this site. About 6 weeks ago I was told by Dennis that he would put a trace on my order, but I have not received any information since then. |
| Posted by: cesarm Dec 24 2009, 11:10 AM |
| I'm having problems with my order n 752108. I have payed with credit card on 12/15. Until today my order is under "processing": 12-15-2009 16:30:02 Received 12-15-2009 16:40:02 Processing 12-16-2009 09:21:34 Processing And I don't have any kind of response from the BN, they don't answer my emails. Tomorrow will make 10 days since they received my payment. |
| Posted by: cphafner Dec 24 2009, 01:26 PM |
| Not surprised to see any of these issues. This place sucks. The only helpful person was Jeff when you call the customer service line. Awful company. Go elsewhere. |
| Posted by: ingsocfsh Jan 18 2010, 08:03 PM |
| This thread is blowing mind. Does anyone know if BulkNutrition and DiscountAnabolics.com are somehow connected? The reason I ask is that both of these orgs seem to be seriously suffering from customer service problems, no shipping of products ordered, etc., esp. since late December. I'm a few weeks out on an order at DiscountAnabolics and no one ever answers their telephones there, their voicemailboxes are full, and no responses to helpdesk ticket inquiries. LG Sciences has mentioned that DA has left them in the lurch as well and that they've heard LOTS of complaints in the last two weeks alone. Anyone have any info on a possible connection? Btw... no way to get on the DA forums since it's impossible to register. Not surprisingly, it requires a human to activate a forum account; really helps weed out complainers, I would imagine. :| Any and all info is appreciated. |
| Posted by: jgregory Jan 19 2010, 12:20 PM |
| Ordered (from Canada) in mid-December and the stuff was shipped on the 22nd of December. Is it unusual for my shipment to take this long? |
| Posted by: michael1069 Jan 19 2010, 03:50 PM |
| fucking shit service! not buying from these guys again, id rather pay an extra $10 to actually get my order! Dodgy cunts!!!!!!!!!! good luck with your business, because it wont last thats for sure! |
| Posted by: Zokica Jan 30 2010, 06:14 PM |
| Hi, I ordered 2 shipments(no.749040 and no.74998) from you 7 weeks ago,sent few emails meanwhile to Kim McVane,orders@1fast400.com,ddarroch@aol.com(he did respond yesterday that he will look,and still no answe) and I'm still waiting for reply.There was never problem with contacting you till now.I've just found this email on your forum,now I really don't know who to contact anymore.Can you tell me when are these orders expected to be shipped? Thank you in advance. Yours sincerelly, ZS |
| Posted by: jrelyea Feb 2 2010, 08:18 PM |
| Wish I saw this thread earlier. I ordered on Jan. 6, been almost a month and nothing so far. 2 emails, 1 phone call. No response. I have always had good experiences with 1fast, never any issues the past few orders I've made. Seems like something has gone really bad. Visa chargeback anyone? |