How to Resolve Your Ordering Issues Faster

1Fast400 Forums > Ordering Issues

Posted by: GuardDog Jul 1 2005, 07:26 AM

I posted this in a few topics but noticed it probably needed more of a global attention and location. Unfortunately most of the mods here don't have access to the main operations of the BN facility. Therefore we help the best we can.

While the main guys at BN are trying to clean up this section and help you with your ordering issues, sometimes there are times when a response isn't followed up here in a timely manner. Due to the delays in responses in this section, I am providing this information here for quicker acceess to help resolve your problems faster. I got this information off the BN's main website.

Phone
main number: 800-975-8125
customer service directly

E-Mail
Ordering Problems/Information DDarroch@aol.com

Questions (Products, Bulk prices, etc) service@bulknutrition.com

If you post in this section and then decide to contact the store via the above methods, after you get your ordering issues solved, we would appreciate it if you could also post in your topic again stating that your problems have been solved.

Thank you,
GuardDog
BN Mod Squad

Posted by: GuardDog Jul 22 2006, 09:40 AM

http://forums.bulknutrition.com/?showtopic=31262&view=findpost&p=334020

QUOTE (DNICE @ Jul 21 2006, 12:14 PM
Report Post)

First off guys, we are so sorry for any delay that this has caused to you. The expansion of the warehouse from NC to MA and KS has been crazy. We have all been working around the clock to get orders out and get inventory in. We sent the 10% coupon out to customers just to explain the situation up front, and give something back off the bat. If you have had to wait longer than normal please email me directly at ddarroch@aol.comand I will do everything in my power to make the situation right for you. We have always prided ourselves in customer service and I promise that will not change.

I have been best friends with Mike since we were 7 years old and I have been with him from the very start of the website. I am remaining on to handle the customer service issues. I promise you that we will do everything in our power to rectify the situations. Packages will be sent out the same day, like they were before, and now with two warehouses. So overall faster shipping around the United States.

Before I was in charge of the warehouse here and did everything in my power to make sure packages were pulled and packed and sent out the same day. Anytime there was a problem or a package needed an upgrade I made the call to keep the customer service side quick and reliable. I will still be in charge of such situations, so I promise the customer service will not slip any. I also handled a majority of the emails so some of you may know me from there.

Again, Please contact me and I will handle everything personally and we will make every situation right for you.

Posted by: nico73 May 9 2009, 04:17 PM

good morning I n not always accepted my order of March BN 00631065 be able to use me please? i live in paris and my name is nicolas

Posted by: Mike482 Sep 29 2009, 01:10 AM

Hi, i have sent about seven e-mails over the last week regarding the status of my order and am yet to recieve a response! I recently placed an order and paid the extra $3 for the rush ordering but so far haven't recieved a confirmation e-mail telling me that my order had even left your warehouse. An update about the status of my order would be appreciated.

Mike Tauschek

my Order numer is: Order Number: 718213

Posted by: icecoldmax Dec 7 2009, 07:21 AM

Hi, I placed an order on or around November 18th 2009, it's now December 7th and I haven't had any updates about my order - the tracking on BN.com still says 'processing'. I've written a couple of emails but have had no reply. I live in Japan and am waiting for any kind of update. Please let me know what is going on!

Order number is: BN00741808

David Nettle

Posted by: Wesley37 Dec 9 2009, 07:02 AM

reading this thread, and similar ones - and the lack of response or resolution - is kind of scary.
seems nobody ever responds to these people.
having just made an international order myself (with rush service) a few days ago, i'm really worried.
I sent a mail to adjust my order - hopefully there'll be a response in time....

Posted by: jtsmith512 Jan 3 2010, 01:27 AM

Order #745106

Ordered November 09 and still havent recieved it. I sent an email as well.

Thanks,

Jarrett

Posted by: Jench Jan 22 2010, 02:36 AM

Hi.

My order number is FST00757859.

Here is the details:

01-04-2010 15:30:04 Received
01-06-2010 17:02:56 Processing

Then

> Date: Thu, 7 Jan 2010 12:56:45 -0500
> Subject: Backorder Notice for Order FST00757859
>

>
> Hello and thank you for the order you placed on 1fast400 on 1/4/2010.
>
> The following product(s) are temporarily out of stock due to high demand:
> Gaspari Mitotropin, 180 Caps
> Now Foods ADAM Superior Men, 120 Tablets
> Now Foods Salmon Oil, 250 Softgels

I did send 4 mail to all the possible adresses and no answer! It's really a shame!

Please, give me an answer!!!! (Hopefully I checked the "Handling rush"...)

Posted by: Jench Jan 23 2010, 01:52 PM

QUOTE (Jench @ Jan 22 2010, 02:36 AM)

Hi.

Well didn't receive any answer to my mails but:

Your Order from 1fast400 was shipped on: 1/22/2010

Thanks.

Posted by: remix69 Jan 26 2010, 07:19 AM

Hi I made an international order on 18.12.2009 and it was canceld on 18.01.2010.
Also I sent 2-3 mails but i didn't receive any answer. I'd like to know if the problem is with my credit card or with youre company?
Should I make another order from you , will you shipp it ?

Thanks, Remi

Posted by: jeffthenry Jan 27 2010, 03:08 PM

I placed an order on the 20th and still havent gotten anything a week later. I was told that one of the items in my order had to be back ordered and that the other 3 items would be sent yesterday. Only ONE item was sent... Ive used BN before and have never had any problems, but this is getting old....fast. I dont know what the hell is going on. Did I just lose 100$?

Posted by: jeffthenry Jan 27 2010, 03:10 PM

Oh yea, the tracking number I was provided with is non-existent as well

Posted by: jeffthenry Jan 27 2010, 03:14 PM

My issues have been resolved in a timely manner. I will continue to order with BN.